We made a video about the customer experience in our Chevy Chase/Washington DC jewelry buying office. Please take a look at our new office right on Wisconsin Ave in Chevy Chase and you will see that we provide a unique and comfortable atmosphere if you are in the market to sell your diamonds, gold, coins, silver, estate jewelry or timepieces. Please stop up and see us!
May 31, 2011
April 15, 2011
Samuelson’s Diamonds Customer Reviews
We have been getting some great customer testimonials lately so we wanted to share them on the blog, since we have a bunch on the site already.
Hi Ron,
Thanks again, it was a pleasant shopping experience. Cara was very helpful, and compared to other retailers we visited that day we really enjoyed her approach. I will make sure to leave good reviews online and would be happy to refer Samuelson’s.
Joe V.
Ron,
I have been getting huge compliments on the stone, glad you had it available. I will keep you posted. I did find your shop on the internet. I knew that I did not want to buy from a large name Jewelry chain. You guys had great reviews!
Steve N.
Ron,
I just wanted to take a moment to let you know that I received the watch today. The item was in “mint” condition. Thank you for working with me. I am extremely pleased with the purchase.
Mike R.
Click here to read more customer testimonials and please stop down and see us for an exceptional customer experience!
February 16, 2011
Samuelson’s Diamonds Opens in Washington DC!!
We are proud to announce the opening of a new jewelry buying office so we can serve all of our
awesome Washington DC area customers! We’ll actually be in Chevy Chase right on Wisconsin
Ave, sharing a block with such brands as Saks, Tiffany & Co, Bulgari, Cartier, Dior, Barney’s,
Jimmy Choo and more! We’re on the 6th floor of a beautiful office building with a comfortable
atmosphere and a great view – we know you will LOVE IT!
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This is the very first time we’ve had a second location in the history of Samuelson’s. We have so
many customers that sell diamonds, gold, silver and jewelry to us all the way from Washington
DC and Northern Virginia, that we had to make it easier. We’ve had such great success with our
DC friends that this is a natural fit for us and we’re beyond excited about this move.
So please contact us for an appointment and come check out the new digs. There is a lot to do in
our new neighborhood – great bars and restaurants – and with Neiman Marcus, Saks Fifth Ave
and even Chico’s (for you Mom) all in the area, you will be sure to get some shopping done as
well.
October 26, 2010
A Diamond Ring Story – Mitch and Glenda
We love hearing engagement stories and proposals. This was very cool as it was an anniversary present and, well, the note and pictures speak for themselves.
Hey Ron,
The Happy Couple
I hope you are doing well! I wanted to update you after this weekend. The wife and I went down to Miami and hopped on a three day cruise with her family. This was on Friday…the Saturday night, at an elegant dinner in front of all of her family on the cruise ship I told everyone that I wanted to take this opportunity to do something official that I hadn’t had the chance to do. I got on one knee and blew everyone away man. It was awesome!! The ring couldn’t have looked more classy! It was amazing!!
We are happy to be a part of such a special moment and wish Mitch and Glenda the all the best. And for those of interested in looking at the ring, here it is – a beautiful cushion cut!
Cushion Cut Diamond in Tiffany Setting
June 26, 2010
Testimonial: Selling A Diamond
Most jewelry stores post testimonials of how happy their customers are when purchasing jewelry, but at Samuelson’s, we love buying diamonds from customers.
Pear Shape with Baguettes
We also pride ourselves in educating customers on how the jewelry buying process works, and how we have to buy diamonds from the public. We like to make everyone who comes in feel comfortable selling their diamonds, gold or fine jewelry to us and in some cases, it can even be liberating!
Here’s a testimonial we received last week that made us feel great and really summed up the vibe that we try to give customers when they’re in our store:
Dear Ron, David and Dad,
I just wanted to take a moment to thank you for treating me so kindly today. I appreciate your time and patience in providing information that was meaningful to me. This was a very difficult moment, however I felt relaxed through it all. As I was leaving, I not only felt a sense of relief, but that I had also made a friend! I hope to visit “you guys” on a happier occasion!
So whether you’re buying a diamond or selling your diamond, we are here to take care of you and treat you well.
Click here to read some other testimonials from our great customers!
June 2, 2010
Samuelson’s Diamonds Featured in JCK Online – “Social Climbing”
JUNE 2, 2010: Samuelson’s Diamonds, Baltimore’s Downtown Diamond Destination, was featured in the June 1st Edition of JCK Online in the article titled ‘Social Climbing’:
Technically, this isn’t social media, but it’s essential to have a hub on your website that you can quickly update on your own without the aid of a programmer. When it comes to search-engine rankings, Google loves fresh content, and a blog is an easy way to add keyword-rich new stuff to your site. Use your blog to reach out to your customers. Offer them resources to aid them in decision-making; share the expertise you and your staff have worked so hard to acquire. Schechter suggests checking out Verragio (verragio.com) and Samuelson’s Diamonds (baltimorediamonds.com)—two sites that do it right.
Samuelson’s is continuing its focus on being a leader in the jewelry industry in social media and cutting edge technology.
The original article, “Social Climbing”, can be found here. A special thanks to our friend Michael Schechter of Honora Pearls for writing this informative piece.
May 20, 2010
‘Authenticated Pages’ Mean More Trouble For The Little Guy?
UPDATE: All indications point to Facebook reversing themselves on this.
Hello,
As of last night, we’ve removed the recently-added authentication requirement for setting custom landing tabs on Pages. The requirement was instituted as part of a Pages quality initiative, and we apologize for the inconvenience this caused to our developer and business community. We are re-investigating the situation, and will not make any further changes without first giving our community standard notice and lead-time.
Thanks for all your feedback,
Matt Trainer
Facebook Developer Network Team
Good sense prevails, I think.
(My original article follows below)
In what is no doubt a move to combat spam and scams, Facebook has done the following:
… Facebook recently made a change requiring that Pages be authenticated before enabling the ability to set a landing tab beyond Wall or Info. To be eligible for authentication, a Page must have greater than 10k fans or the Page admin must work with their ads account manager. …
This is potentially a good move, since it requires page owners to actually have a relationship with someone at Facebook (this is fine for small biz) whereas spammers and scammers in particular would shy away from any kind of relationship which could be used to trace their identity when their malfeasance is discovered.
But what is odd is the ambiguous language: ‘must work with their ads account manager.’ This implies that these page Admins must be paying ads customers – in other words, the little guy must put some skin in the game to prove he isn’t a crook.
Then again, presumably there is no required ‘minimum spend’ (Don’t see this anywhere) for being able to work with a manager to authenticate your page. While the attitude is typical of large bureaucratic organizations (guilty until proven innocent) when dealing with small players, the effect may be, in the long run, positive for small businesses and Facebook, provided that Facebook does not use this as a blatant opportunity to extract a toll from small or medium sized businesses.
Looked at in a different light, this could be more evidence that the switch to ‘like’ and the attendant changes were Facebook finally jumping the shark. I’m holding out hope that they retain their good sense.
May 7, 2010
Ron to Speak in America’s Best Jewelers at the Couture 2010 Jewelry Show
MAY 6 2010: Third generation Baltimore jeweler Ron Samuelson of Samuelson’s Diamonds, Baltimore’s downtown diamond destination, will be speaking in the America’s Best Jewelers breakfast education series during the 2010 Couture jewelry show in Las Vegas, June 3-7 2010. The topic will be Social Media Best Practices.
Details about Ron’s appearance:
Saturday, June 5
7:30 a.m. to 8 a.m.–Breakfast
8 a.m. to 9 a.m. -”Peer Panel 3: Social Networking 2–Best Practices.” Join your fellow jewelers to continue the social networking discussion, concerning maximize return from social networking. What are realistic expectations? What tools do you need to get started? How do you gain customers?
The presenter for this session will be Ron Samuelson, chief executive officer of Samuelson’s Diamonds, an 87-year-old, family-owned business. The retailer’s Facebook fan page, titled simply “Diamonds,” boasts more than 300,000 fans.
We hope to see you there!
The original article is available here: National Jeweler – America’s Best Jewelers announces speaker lineup.
March 2, 2010
Our Ad in Playbill for Stomp!
Here’s a clever ad that is being featured in Playbill at Baltimore’s Hippodrome Theater right across the street. We figured that the show Stomp would be the perfect venue for this “Sell Your Jewelry” ad. A big thumbs up to David and Garth for a job well done!
February 12, 2010
Downtown’s Snowed, Says Baltimore Business Journal, But We’re Open!
Snowed - but open!
Boy did we get snowed this week! As soon as we had gotten ourselves out from under the first blast, Tuesday comes and hits us again. We even had to close on Wednesday and last Saturday! The Baltimore Business Journal was not above noticing the adverse effect this may have on businesses, including ourselves:
Ron Samuelson, owner of Samuelson’s Diamonds in Baltimore, said shoppers are maxed out after Christmas shopping already, and doesn’t expect to gain a lot of Valentine’s Day business. Samuelson recalled the weekend in December before Christmas Day, when snow hurt retailers looking to gain from the last-minute shopper.
“Now it’s a double whammy, and downtown is pretty bad,” Samuelson said. His West Baltimore Street store was closed Wednesday.
Last Saturday was the first day Samuelson had ever closed the store, he said.
Undaunted, though, we’re back! And our Fans on Facebook may have heard:
we’re open for business. the main roads are fine so come on down and say hi, free beer and MAJOR discounts if you do!
We’re just sayin’ – if you’re in the ‘hood, don’t be shy. And if you’re not in the neighborhood, there’s really not much else to do once you’re done digging out.
