Samuelson's Media > Blog » Testimonials

We Loved Our Living Social Deal and So Did You!

Ron — Fri, 16 Dec 2011 18:01:44 +0000

In July, we ran our first Living Social deal and we had a great experience with them. We also received some great feedback from new customers that purchased our daily deal and we wanted to share that feedback with you

I LOVED THEM!! They were so helpful and treated me like “gold”, even though I had a coupon. I would highly recommend them!!

As a small family owned business that has been around since 1922, we pride ourselves on great customer service. We treat every customer the same regardless of whether or not they are spending $500 or $50,000.

Additionally, we realize how important it is to educate our customers so that they can make the best decision when purchasing an engagement ring or a pair of our beautiful diamond earrings!

Stay tuned for our next Living Social Deal that will be up before Valentine’s Day!

A Retail Experience Focused On Customer Service And Education

Ron — Fri, 02 Sep 2011 18:42:13 +0000

It occurs too often these days; a retail experience where you feel like the salesperson wants your money or to do whatever it takes to make a deal. It is rare where you find a salesperson who truly cares about the customer experience and takes the time to educate consumers.

One very important aspect of our business is buying diamonds, gold and silver from the public. We have a very discrete office setting in Chevy Chase, MD where you can sell your jewelry. Regardless of whether or not you decide to sell your items to us we believe strongly in education, as it is one of the most powerful tools for any consumer. Recently, we received this thank you from a client that visited us in Chevy Chase.

I had the opportunity to meet Paul this afternoon and sell two 14k gold pieces. It was a wonderful experience and he was extremely courteous and knowledgeable. He explained many facts about metals and diamonds that I never knew about. The entire appointment was very pleasant and I will now highly recommend Samuelson’s to all my friends!

We love hearing when our customers are having such positive experiences. However, the reason we are sharing this experience with you is to highlight how our family owned and operated business has survived for 90 years. We take a lot of pride in educating our customers. To be honest, we want to close the sale as much as anyone else but we want you to leave with an education as well. Whether you are buying jewelry or selling jewelry in either of our locations, this is the type of service our customers can expect.

Samuelson’s Diamonds Customer Reviews

Ron — Fri, 15 Apr 2011 14:57:54 +0000

We have been getting some great customer testimonials lately so we wanted to share them on the blog, since we have a bunch on the site already.

Hi Ron,

Thanks again, it was a pleasant shopping experience. Cara was very helpful, and compared to other retailers we visited that day we really enjoyed her approach. I will make sure to leave good reviews online and would be happy to refer Samuelson’s.

Joe V.

Ron,

I have been getting huge compliments on the stone, glad you had it available. I will keep you posted. I did find your shop on the internet. I knew that I did not want to buy from a large name Jewelry chain. You guys had great reviews!

Steve N.

Ron,

I just wanted to take a moment to let you know that I received the watch today. The item was in “mint” condition. Thank you for working with me. I am extremely pleased with the purchase.

Mike R.

Click here to read more customer testimonials and please stop down and see us for an exceptional customer experience!

A Diamond Ring Story – Mitch and Glenda

Ron — Tue, 26 Oct 2010 18:49:02 +0000

We love hearing engagement stories and proposals. This was very cool as it was an anniversary present and, well, the note and pictures speak for themselves.

Hey Ron,

The Happy Couple

I hope you are doing well! I wanted to update you after this weekend. The wife and I went down to Miami and hopped on a three day cruise with her family. This was on Friday…the Saturday night, at an elegant dinner in front of all of her family on the cruise ship I told everyone that I wanted to take this opportunity to do something official that I hadn’t had the chance to do. I got on one knee and blew everyone away man. It was awesome!! The ring couldn’t have looked more classy! It was amazing!!

We are happy to be a part of such a special moment and wish Mitch and Glenda the all the best. And for those of interested in looking at the ring, here it is – a beautiful cushion cut!

Cushion Cut Diamond in Tiffany Setting

Testimonial: Selling A Diamond

Ron — Sat, 26 Jun 2010 16:16:11 +0000

Most jewelry stores post testimonials of how happy their customers are when purchasing jewelry, but at Samuelson’s, we love buying diamonds from customers.

Pear Shape with Baguettes

We also pride ourselves in educating customers on how the jewelry buying process works, and how we have to buy diamonds from the public. We like to make everyone who comes in feel comfortable selling their diamonds, gold or fine jewelry to us and in some cases, it can even be liberating!

Here’s a testimonial we received last week that made us feel great and really summed up the vibe that we try to give customers when they’re in our store:

Dear Ron, David and Dad,

I just wanted to take a moment to thank you for treating me so kindly today. I appreciate your time and patience in providing information that was meaningful to me. This was a very difficult moment, however I felt relaxed through it all. As I was leaving, I not only felt a sense of relief, but that I had also made a friend! I hope to visit “you guys” on a happier occasion!

So whether you’re buying a diamond or selling your diamond, we are here to take care of you and treat you well.

Click here to read some other testimonials from our great customers!

Update on Testimonials: What Did You Think of Your Engagement Ring?

diamondadmin — Mon, 28 Dec 2009 20:23:03 +0000

In case you hadn’t noticed, with the last redesign our Testimonials section is no longer in the main menu. This doesn’t mean we have lost the feature, but it now has moved to the left side of most pages. If you click the testimonial you’ll see the updated list of testimonials – which of course, are updated as frequently as we get them.

We’ve been doing a lot of good work selling engagement rings lately, right here in Baltimore (people don’t mind driving in from Washington DC or the rest of Maryland, either) and it seems that our customers have been noticing! Here are just a few of people’s most recent comments about our services:

I just wanted to let you know how much I appreciate the help and diamond knowledge you shared with me Ron. Being a first time engagement ring purchaser at 46 years of age I was lost! Not only did I get exactly what I wanted by deciding the diamond and setting separately but I made the love of my life happy!!! Thanks Ron.

Brian

Dear Ron,

You guys seem to have a great group of people working there in the store. I do like the casual (non stuck up) type of people to work with when shopping. Was an easy trip up and easy trip back….yes, looking forward to receiving the diamond ring on Tuesday.

Thank you now,

Gary

Hi Ron,

The diamond arrived mid-morning. Hope to get to my jeweler’s tomorrow to have set. It is beautiful and to my eyes a great match for the other stone. Thank you for being so professional in doing the deal with me. I will be contacting you soon because another close friend wants me to pick out a larger diamond for them.

Bobbie

Hi Steve,

I just wanted to drop you a quick note to thank you for dropping the ring off to Myra. Time has been at a premium and your willingness to bring my wedding band this way was a great help.
Thank you. Best wishes for the New Year!

Stan

(For more customer comments, click here…)

Thanks to our customers for being so generous with their praise! We hope to keep giving you the best service for many years to come!

If you’ve bought your diamond engagement ring (or other jewelry) from us, please comment because we’d love to hear from you!