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February 11, 2010

Changes in Facebook – Thoughts about Social Media

The Face of Social MediaFor the umpteenth time since last year Facebook has changed its interface. (actually, it’s the second, I think) It seems a kind of petty thing to comment on, but given that 400 million people use Facebook, it is more interesting that you don’t see commentary on this kind of thing in the mainstream.

Facebook is free. Additionally, as a part of web 2.0, it is in a real sense ‘permanently broken’ or incomplete. Nobody really knows what we’re doing, and so things change and adapt quickly. However, a real question arises  – if it is true that for instance Facebook will be launching a gmail clone – will people begin to actually rely on it for vital communications? If this is so, what will a fairly moderate interface change mean? Given that people on the web are about as vocal every day as strikers are on the day of the ‘general strike’, can a service like Facebook ignore comments? What are they to do if a change removes key functionality (such as in this case, viewing updates from a specific application or status updates alone)?

It can easily be argued that Facebook is free, and therefore, you pay for what you get. But Facebook itself does not have that attitude; that’s a ’screw you’ attitude that they’d never be caught uttering. Therefore we can assume that despite being free (on the front end, anyhow) Facebook wants to give its users the best experience possible, as though they were being paid for all of this. (They are, but not directly by us.)

What is interesting in all of this is that when I spoke to Ron, he mentioned that his iPhone app still had the same functionality. In other words, the same Facebook ‘data’ is sitting there, there is just a new ‘terminal’ we who are using the Web need to use. It makes me think that going forward we will see Facebook clients, much the way we see clients for Twitter. The difference is of course that Facebook is many times more complex! Imagine though, if you could get a Facebook client for 1.99 – Facebook gets a cut of that – over a possible group of 400 million folks?

And what about how widely used (and despised?) it is… I am reminded of everyone carping about Microsoft whenever they try to change something. Difference is, we have to accept the change on Facebook. With Microsoft at least there is a few years for us to adapt. And yet we keep using it!

Free, rich communication is valuable; just like a very generic & flexible operating system is. Maybe Facebook will give up trying to play nice and annoy us until we pay to stop the annoyance. I’ll bet they won’t lose people – where else will they go? Twitter?

Or maybe the value is like that of a huge fan page – everyone is there! How can you take credit for that?

January 22, 2010

News in the Internet Age

For years now, newspapers have been trying to figure out how to finance news journalism in the internet age. Or, as it is more commonly put, “get people to pay for news online.” For a time, it seemed like micropayments would be the solution, but the profitability of online payment transactions relies on the rule of fewer transactions, larger amounts. It is far easier to move a one-hundred dollar bill than ten thousand pennies.

But beneath it all there was a deeper issue; we have been trained on the internet to search for news, and search algorithms rely on spiders, or automated or robotic browsers, to follow links and search content. Paid content may sit behind a wall, disallowing both robots and humans from finding it. The converse is that which is searchable is accessible.

Then there is the issue of what the subscribers do with the information. In traditional print, there was some limited oversight in reprinting and republishing and redistribution, mostly because of the cost and effort required of such things. On the internet, you can go to the public library, log in, and start a blog on blogger and publish to the world. Even before this, it was fairly inexpensive to get your name out there, with a bit of know-how.

This all adds up to the concept that if you do not offer the news that you may have paid to compile or write for free, someone else will. Indeed, early on some savvy writers such as Drudge took advantage of free distribution to gain immense popularity while newspapers were still struggling to figure out what the internet was, much less how to maintain their current business through the changes it would impose.

The New York Times has suffered no less than any from this unwelcome disruption, and their recent actions show that they are still trying to figure things out:

The news that The New York Times will start charging for access to its website broke over the weekend, but now it’s officially confirmed. As anticipated, one of the world’s most recognizable newspapers will be introducing a metered model, meaning they will “offer users free access to a set number of articles per month and then charge users once they exceed that number.”

There are various comments, both by the author and by his commenters regarding the situation. It is always a touchy subject. Some like to get their news for free, and would never pay for it. Others see the ebook tablet – Kindle and so forth – as a possible route for rescue of the newspapers.

Either way, the internet offers no help; the information on the internet is in practice not free to produce or distribute (there used to be time and rate limits on internet, if you can remember back that far…!) but the scale of the internet combined with the ubiquity of computers distributes that cost. If it had come around 50 years ago out of the blue, the $500-$1000 for a computer alone would be enough prevent illusions of it being free of cost. Those of us who grew up with computers had our first use for ‘free’ as it were; with our parents or guardians paying for both computer and internet access.

The way I see it, if we set up a system to reliably pay for journalism, we prevent two things: The first is invasive and pervasive advertising, and the second is outright begging. It’s a cultural thing. Will my generation adapt?

December 18, 2009

The ‘New’ Influencers?

No formal connections to Twitter (as far as we know.)

No formal connections to Twitter (as far as we know.)

I like to pay attention (with one eye at least) to the happenings in the social media world, since it is likely our success on the web going forward will involve more and more of it.

It is somewhat amusing to see the ‘new media’s equivalent of the Oscars, the Pulitzer and so forth – as it more often than not serves as a promotional tool for itself! As an outsider of course I find this intriguing, but it also makes sense from their perspective to do so.

So on to the meat here. We have the ‘most influential people on Twitter’ – and the irony of the day is Mashable reporting that their own Pete Cashmore is regarded as #1:

Along those lines, INQ Mobile has just released their 2009 Twitter (Twitter) influence study, determining the most influential Twitter users in both the UK and the world. The winner? Not Oprah, not Ashton and not Diddy, but Mashable (Mashable)’s founder and CEO Pete Cashmore!

I’d offer congrats, but then, the way social media works he has probably seen too many congratulations already to read them.

An interesting fact here is that I was not surprised in the least by this, and not because of a kind of general theory about being a media person on Twitter and thus producing a lot of tweetable content, but on this simple fact. I actually follow Cashmore.

Generally speaking, I do not follow people who have a lot of followers or who follow a lot of people (10000+) as I have no interest in shouting for attention among thousands, and I certainly have little interest in gossip or self-help. Social climbing is not for me either (you can see I have few that I follow!)

But I followed Cashmore, mostly because of three things (that I can recall.) 1. He seemed like he was really there using the account. 2. He was active. 3. He offered things I was interested in, that were if not completely unique or original represented some kind of genuine work; a collection of stories and opinions which reflect Mashable’s take on things.

Many who are out there for ‘twitter success’ seem more like they’ve randomly grabbed stuff to put up; there’s no story to the stories. All chatter, no thought.

And I tend to think that this difference itself is Cashmore’s X-factor.

November 5, 2009

What not to do, American Airlines Edition

Filed under: Marketing, Opinion, Technology — Tags: , , , , — Garth @ 3:47 pm

I’ve often written here regarding social media, and the ‘world’ it inhabits, one of interaction, where instead of carefully choosing interactions with a mind for secrecy, The Incompetence of American Airlineswe carefully choose secrets with a mind for interaction. Obviously not everything can be ‘open’ (to do so would in many cases be more confusing than helpful, as twitter or facebook can often show us) but then the old fortress mentality is both unattractive to public opinion and in this time of rapid advance, often harmful in its effects on business practice itself.

Enough from me, though, check this out:

A FEW MONTHS AGO, I wrote an article expressing my displeasure with American Airlines‘ hideous online presence. I also spent some time mocking up a redesigned version of their website. To my surprise, a user experience designer at AA.com emailed me an amazing response describing some of the design problems faced in large corporations.

An hour after I posted the response, American Airlines fired Mr. X.

Read the whole thing (it isn’t long.) It is sad, perhaps, to have a non-disclosure agreement which prevents what the author suggests is a needed innovation. Sometimes business reality prevents much being done as a result of even helpful commentary from customers, and often for large corporations a comments box is open so that ‘cranks’ (people who are irate) have some place to vent.

But when things are genuinely wrong, or could be better, it is not unreasonable to interact with customers. Granted sometimes this conversation can be harmful rather than helpful – anyone who has seen an order messed up by mistake at say, McDonald’s, can recall how temper mostly just serves to cause the problem to be resolved slower. Especially this is true when the person who receives the criticism has no power to act on it. It would be rather pointless to take the cashier to task in McDonalds for the poor quality of their ketchup.

It is our sincere hope – and we think it is for many other companies – that Twitter, Facebook, MySpace and other venues can be a place for conversations like the one Mr. X got fired for.

Of course, to be fair, the size of the company matters (as bureaucracy tends to scatter power rather than delegate it) and a large company, like AA often has little choice but to keep following its present policies. Internal politics, arcane rules, and just plain human limitation all play roles.

All in all, the new landscape is difficult for those who have the most power in it – in mass media, and in money, it is large corporations. But their method is largely impersonal, and even when their icons work, it still feels like puppetry.

September 11, 2009

Twitter Changes the Rules?

Biz Stone (or so we might think) dropped me a message my gmail inbox yesterday, indicating that Twitter had changed its terms of service. What has caught most people’s eye is the following:

Advertising—In the Terms, we leave the door open for advertising. We’d like to keep our options open as we’ve said before.

This is of great interest to larger players, especially some big media:  Who in the main seems skeptical (I will leave it to the reader to determine who ’some analysts’ are):

Some analysts are skeptical that advertising will catch on in a meaningful way on social networks, arguing that companies are reluctant to juxtapose their brands with unpredictable, and potentially offensive, user-generated content.

This doesn’t seem like a change in policy, but it is being billed as one. Twitter wants in on the ad action, and 9/10/2009 marks the crossing of the Rubicon.

Another important thing for twitterers to remember: There is a follow limit.

If you follow too many people, there is no way you can keep up with everyone’s updates in your home page.  If you’re following more than 2000 people, you’re missing quite a few updates from many people you follow.  You can view a profile page to catch up with someone’s latest updates.

It seems to be hard and fast set at 2000, but what about the thousands of people who are following more? It is unclear how this effects everyone, but here is my analysis:

Following does not imply friendship, and Twitter is encouraging instead the use of following for listening, and the use of @ messages as a more proper way of communicating. This means that users actual relationships are entirely informal as far as the system is concerned (an interesting choice) and given that Tweekdeck automatically searches for ‘@yourname’ messages it is actually pointless to follow people you don’t want to hear from unless they address you.

This doesn’t address the issue of social pecking order, of personal pride and prestige, but I would (almost) say Twitter is getting themselves out of the business of providing it.

If you want to hear from me, give me a shout at @riverc. Or you can hit up Ron at @diamondbuyer or any of us at @samuelsonsrocks. Nothing to it.

June 26, 2009

A Brief Memorial: Michael Jackson

Filed under: Music, News, Opinion — Tags: , , , , — Garth @ 10:06 am

Everyone who was within earshot of eyeshot of news (or someone who was) heard yesterday (Thursday, June 25th, 2009) of the famed (and oft infamous) pop singer and entertainer Michael Jackson dying:

Pop star Michael Jackson was pronounced dead today after paramedics found him in a coma at his Bel-Air mansion, city and law enforcement sources told The Times.

From Baltimore’s B the Site, who quotes the L.A. Times, the first to report it.

I am a listener to music that is regarded as ‘way before my time’ so I am familiar with the Jackson 5. Of the Motown singers, or – depending on your taste – of the singers of that era, young Mike was probably the best. Arguments arise about later work, and being a child of the 80’s I enjoy greatly Thriller and things like Smooth Criminal, but the man totally lost me at Heal the World.

People can say many bad things about him (for there are many public records to state misdeed) but I would suggest that we respect those who have passed away, and in particular, perhaps offer MJ the one thing that he paradoxically sought in life: to be left alone.

Maybe that makes me a eulogist, but Michael Jackson dying is not yet another circus. If you found this link through search (at the point of this writing Michael Jackson is one of the heaviest-hit search terms on the ‘net) perhaps consider taking a break from TMZ and the endless gossip. Paris Hilton, MJ and others have a strange relationship with celebrity that their fans enable; their livelihood is tied up in fame, and yet fame is also the source of many of their troubles.

I’ll personally recall the best and not the worst: The world has no need for more reminders of what happens when we make mistakes.

Rest in peace, Michael.

May 7, 2009

Will Technology Make You a Better Person?

Filed under: Opinion, Technology — Tags: , , , , , , , — Garth @ 11:01 am

koyaanisqatsi patchwork

These days, the self-help book is ubiquitous. Everyone’s got a solution for everyone else – or at least a significant enough portion of everyone else to convince a publisher to lay out money for a printing. But our attraction to self-help goes deeper: we are made to believe by various popularizers that various technologies and products will solve our problems. (Bowflex, anyone?) Since when was technology ever something other than a technique – a means – to attain a particular end?

Well, it’s not right to say we’re made to believe it; there’s no argument. We’re presented what we may assume are the results.

And so in the world of image it might seem that all it takes is an allergy pill to move us into that eternal spring day (how this works in January is not discussed.)

Not to be overly facetious (too late by three paragraphs) but,  Everything that competes must also compete in how it sells itself. From this we remember – ’sex sells’. This is not ‘the whole bill of goods‘ as they used to say, though. Sex sells is simply a part of selling you the better you; the you that you want to see or be. (What do you think the appeal of Poetry.com was?)

So here’s the doozy: Do you think that we are being sold the internet (for recall that even though the internet is essentially free, a computer and an internet connection are NOT.) on the premise it will make us better people?

Watch a Comcast ad; a Verizon ad, see Dell and Mac. Do you suppose that people who have computers and the internet are better overall – because they are connected to information they would not otherwise have, can communicate faster, can buy things that might have been out of their reach, and so forth?

Doesn’t the fact that we’re racing to get computers cheap enough so that most people in the ‘3rd World’ can have one say what we refuse to say explicitly, the elephant in the room? Have you ever recommended to someone, based on their circumstances, that they NOT use the internet, that they AVOID purchasing a computer? For reasons other than budget?

If you’re reading this entry, probably not. In fact, if you’re reading this on a Mac, you can probably add style and sophistication to the benefits of that technology you would consider recommending.

Okay, take the Bowflex that I mentioned earlier. Anyone with enough money can buy an exercise machine and let it sit in their basement, unused. That is to say, the lazy man is still lazy. The technology does nothing to change that. What the machine can do is allow him to make a better use of his time exercising. But the machine will not make him that ripped gentleman who is always curling his bicep – and who wears more body oil than a medieval king.

What about the Internet? Does it really make people better? I can get an invitation digitally over Facebook instead of in the mail, and each message is ‘free’, but that is only if I have all of the things necessary. Facebook is faster, but those who don’t want to respond, or can’t make decisions, still fail to say ‘yes or no’ to your invitation. You know it!

The gossipers still gossip; the oddballs still are oddballs. The jerks find a way to keep being jerks; people keep their secrets secret. Sure, books get published online, and news gets spread faster via blogs and people get called out for corruption.

But has corruption in DC ceased because of the internet? Have the budgets been balanced? Have men come together in like mind? The fact that newspapers are dying because they gave their content away for free will be a lesson for future newspapers (and still existing ones.) – the lesson? Don’t.

Has anything really changed?
Come Together
Nope.

Facebook and Twitter will not make you a better person. They might not even make you a better-informed person. Heck, they could just make you a more distracted, less focused person. So for whatever reason you use a new technology, consider it a means to an end.

The question we should ask always is, “What does it do?” and “Do I want to do that?”

With the use of Twitter and Facebook around the world rising, clearly there is a market for “being distracted every 5 seconds by random conversation around the world.” Of course, we call it the ‘Status Update.

Sounds hypocritical, maybe, that the technology guy is writing like a Luddite!

To be fair, I prefer to get my distraction by reading and writing blog posts.

Humor and self-deprecation aside, my point is that the world of the internet is not any different than the world outside of it. The more it is used and the easier it is to use the more it will look like the rest of our society.

So no, technology won’t make you a better person. It won’t make you a worse person either – it will just change the means by which you do what you already do.

And that’s worth thinking about.

March 19, 2009

Facebook Changes Home Page, For Better Or Worse?

I wanted to write an opinion piece of this subject, even though it is now comparatively old news.

Facebook | Welcome to Your New Home Page

The biggest part of the new home page is your improved News Feed, or the stream of content that’s most relevant to you. The stream lets you know what’s happening right now in your world by showing you everything your friends and other connections, such as celebrities, athletes and politicians, are sharing. The stream also makes it simple for you to comment on content and participate in conversations in real-time.

This is the salient point, of everything I’ve heard at the office, among friends, and over the social networks themselves. How is Facebook different than Twitter now?

Obviously it is insofar as it offers more features – photo, video, highlights, notes, fan pages, groups, events… but is it now nothing more than Twitter platinum?

Also, those features are available with Twitter, though not integrated in the site. Vimeo and youtube for video, delicious, digg, and stumbleupon for links, blogger, wordpress and tumblr for notes, orkut, gotomeeting, forums and barcamp for groups, e-vite, email lists and google calendars for events…

It would seem in retrospect that Facebook is intending to build a easy-to-use semi-private internet within the internet… but moving on…

That is to say, what distinguishes Facebook’s home page interface from Twitter is now basically gone. On one hand, it makes sense for Facebook, because if they are trying to make a user-friendly semi-private internet, they would want to go with the most popular version of a particular feature. For ’status updates’ it is currently Twitter.

Facebook brings together disparate parts or features that are popular from the internet, and allows you to have a ‘world’ – an intra-net of sorts – that belongs to you and your friends and family.

But I’ve heard complaints. The new Home page is too immediate for older (or less frenetic) people. I want to know what interesting things my friends said or did on Facebook in the past day, or maybe week; which might be notes or videos that other of my friends liked or commented on.

People who enjoy a slower pace of life, who aren’t so concerned about what is going on right now, will be repulsed. And my good friends who don’t update very often but are nonetheless of great importance to me will get swallowed up in a deluge of status updates.

The relative stickiness of certain things – like fan page adds (which are gone now entirely it seems) – seems to be a thing of the past. I like my selective ‘filtered’ world; and I’ll bet many others do as well.

Finally, the constant distraction level of Twitter (versus the old Facebook homepage) is much greater. This means that I will not be able to be on Facebook during work, possibly, at all. There is a good reason why I stay away from Twitter (or TweetDeck) for most of the day, unless I’m doing research or networking.

Does this move compromise Facebook’s position?

I am saying, yes. But I don’t know if it matters.

The two big factors for me are

1. The Loss of Fan Page ‘adds’ as sticky events on your home page (a source of viral actions) and

2. The conversion of the front page to a non-hierarchical stream. Basically, the home page is gone now.

Well, you get what you pay for, you know?

March 5, 2009

Social Media Shakeups this Week

Filed under: News, Opinion, Technology — Tags: , , , , , , , — Garth @ 5:22 pm

Is the ‘World beginning to crack’ for Myspace?
MySpace Executives Leave to Join Start-Up – WSJ.com

Three MySpace executives, including Amit Kapur, the chief operating officer and a rising star, are leaving the company to work on a start-up.

Here is an interesting interview about MySpace (I’ve discovered I know almost nothing about its history, despite its popularity)
Q&A: Stealing MySpace Author Julia Angwin | Epicenter from Wired.com

They also did one other thing: They didn’t believe in Friendster’s rigid model, which is, by the way, the same as Facebook’s rigid model of trying to be who you are. MySpace was willing to let people be who they wanted to be.

A change in Facebook’s newsfeed and in their fan (business) pages.
Facebook Launching New Real-Time Homepage

In other changes, Facebook is overhauling its Pages system to make them more like profiles, with the addition of status updates from the page owner. Think of it as essentially user profiles for those with a big audience (Facebook has a 5,000 friend limit on regular profiles) – users who will have the new page format starting later today will include U2, CNN, and Michael Phelps. Other Pages users will be able to migrate to the new style through next week.

Plus an amusing article about those fake celebrity profiles on facebook:
Confessions of a Facebook Social Climber – WSJ.com

I recently became friends with Charlie Sheen — but not exactly. It’s a little complicated. You see, I’ve spent the past three months moving up the Facebook social ladder, “friending” more and more important people every day.

And finally, in a recession, it is unsurprising that free content should be popular:
YouTube in Numbers: 1 Month, 100 Million US Viewers, 6.3 Billion Videos

YouTube is, unsurprisingly, doing great again. In January, 100.9 million visitors viewed 6.3 billion videos on the popular video sharing service, surpassing the 100 million viewers milestone in the US for the first time.

See you next week.

February 23, 2009

My Favorite Jewels at the Oscars

Well I watched The Oscars for a while and what was I looking for?  The jewels!  And the ones that really catch my eye are the big diamonds.  The colored bead necklaces and other trendy stuff – well, not my thing.  I did notice Angelina Jolie’s GIANT emerald earrings and ring.  I’m sure they were worth millions, but again, not my cup of tea.  What I did love was the MONSTER diamond studs and exquisite graduated diamond necklace on Penelope Cruz.  That’s what I like to see.  Plus, she’s drop dead gorgeous.  Next year, I need to get her to wear some of my diamonds.  Take a look at this video.  She’s talking about Vicky Christina Barcelona, which was a good movie, but I’m just looking at her jewelry…

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