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February 11, 2010

Changes in Facebook – Thoughts about Social Media

The Face of Social MediaFor the umpteenth time since last year Facebook has changed its interface. (actually, it’s the second, I think) It seems a kind of petty thing to comment on, but given that 400 million people use Facebook, it is more interesting that you don’t see commentary on this kind of thing in the mainstream.

Facebook is free. Additionally, as a part of web 2.0, it is in a real sense ‘permanently broken’ or incomplete. Nobody really knows what we’re doing, and so things change and adapt quickly. However, a real question arises  – if it is true that for instance Facebook will be launching a gmail clone – will people begin to actually rely on it for vital communications? If this is so, what will a fairly moderate interface change mean? Given that people on the web are about as vocal every day as strikers are on the day of the ‘general strike’, can a service like Facebook ignore comments? What are they to do if a change removes key functionality (such as in this case, viewing updates from a specific application or status updates alone)?

It can easily be argued that Facebook is free, and therefore, you pay for what you get. But Facebook itself does not have that attitude; that’s a ’screw you’ attitude that they’d never be caught uttering. Therefore we can assume that despite being free (on the front end, anyhow) Facebook wants to give its users the best experience possible, as though they were being paid for all of this. (They are, but not directly by us.)

What is interesting in all of this is that when I spoke to Ron, he mentioned that his iPhone app still had the same functionality. In other words, the same Facebook ‘data’ is sitting there, there is just a new ‘terminal’ we who are using the Web need to use. It makes me think that going forward we will see Facebook clients, much the way we see clients for Twitter. The difference is of course that Facebook is many times more complex! Imagine though, if you could get a Facebook client for 1.99 – Facebook gets a cut of that – over a possible group of 400 million folks?

And what about how widely used (and despised?) it is… I am reminded of everyone carping about Microsoft whenever they try to change something. Difference is, we have to accept the change on Facebook. With Microsoft at least there is a few years for us to adapt. And yet we keep using it!

Free, rich communication is valuable; just like a very generic & flexible operating system is. Maybe Facebook will give up trying to play nice and annoy us until we pay to stop the annoyance. I’ll bet they won’t lose people – where else will they go? Twitter?

Or maybe the value is like that of a huge fan page – everyone is there! How can you take credit for that?

August 14, 2009

Ron Samuelson explains how Social Media can Boost Your Bottom Line

AUGUST 14, 2009: Ron Samuelson, CEO of Samuelson’s Diamonds, the premier downtown diamond destination in Baltimore, Maryland was interviewed by the National Jeweler publication about their involvement in online social media:

Ron Samuelson, chief executive of Samuelson’s Diamonds in Baltimore, Md., has taken that philosophy to the extreme. On his 12-year-old Web site, he offers links to the company’s official Facebook page, Twitter account and MySpace profile. He’s also got links to his personal blog and Facebook, Twitter and LinkedIn profiles.

As if all that weren’t enough, a year ago Samuelson created a Facebook fan page simply called “Diamonds,” that has since amassed 260,000 fans, all of whom he can blast with updates about his business. While some of those fans live as far away as Australia and Saudi Arabia and therefore have little value to him as potential customers, he does not underestimate the value of free marketing.

“People ask me, ‘Do you get business from this? How do you have the time?’” Samuelson says. “That’s my job. The old way of doing things is handwriting tickets, making double your investment and those days are over. Young guys getting engaged–they’re all on Facebook. It’s like going to a big party.”

Samuelson is such a strong believer in the power of digital marketing that the JCK Show tapped him to lead a roundtable discussion in Las Vegas on May 31 titled “Become a Digital ‘Rock’ Star.” Naturally, Samuelson promoted it via Facebook and is also offering his consulting services to jewelers who need guidance on where to begin.

(Note: the aforementioned diamonds fan page now has closer to 280,000 fans.)

Samuelson’s Diamonds maintains its focus on interactive marketing and online networking in the digital age. Find us on Twitter, Facebook, Youtube and Flickr, and look for Ron Samuelson on various other mediums, including his blog.

The original article is available here: “Can social networking boost your bottom line? | National Jeweler

July 7, 2009

Samuelson’s Diamonds’ “Diamonds” Fan Page in Engagement 101 Mag

Filed under: Jewelry, Press — Tags: , , , , , — Samuelson's Diamonds @ 4:46 pm

JULY 7 2009 – Samuelson’s Diamonds, Baltimore’s premier downtown diamond destination and their affiliated ‘Diamonds’ fan page community was the subject of Engagement 101 Mag’s interview published today: “Couples, diamond lovers flock to Facebook page.

Jeweler Ron Samuelson wasn’t expecting much when he started a diamond fanpage on Facebook. Now 200,000+ fans later, Ron and his business are now pioneers in the new way the jewelry industry likes to market online. Thanks to social networks like Twitter and Facebook, the breech between jewelry businesses and consumers are closer than ever, and luckily, both parties benefit.starofafrica32

“The way we use social media, Facebook, Twitter — there’s a personal side,” Ron told Engagement 101. “There’s a personal side with my profile. People see that I like to play guitar, go to football games — they see you as a real person instead of a company saying, ‘Hey, this is what I sell.’”

The personable side of online media has changed the face of the jewelry industry. Ron’s diamond fanpage on Facebook doesn’t just promote his business, Samuelson’s Diamonds, but hosts a whole diamond community. Fans post pictures of their engagement rings, share proposal stories (and sometimes divorce stories) and participate in discussions.

Samuelson’s Diamonds maintains their commitment to social media and cutting-edge customer relations.

The original article is available here: “Couples, diamond lovers flock to Facebook page < Engagement 101 Magazine

May 8, 2009

Samuelson’s Diamonds ‘Diamonds’ Fan Page on Facebook, Finalist in National Jeweler’s ‘Best of’ Contest for Online Advertising

Filed under: News, Press — Tags: , , , , , , — Samuelson's Diamonds @ 10:52 am

Samuelsons Diamonds, the downtown diamond destination in Baltimore, was runner-up in the National Jeweler’s “Best Of” contest for online advertising (mentioned yesterday, May 7 2009:)

Samuelson’s Diamonds, a Baltimore, Md.-based retail jeweler, was chosen as a finalist in the contest for its use of a viral marketing campaign.

The brand created a Facebook fan page simply called “Diamonds,” so that anyone searching for that term could become a fan, thus expanding the retailer’s exposure to a global audience.

The page currently counts more than 260,000 fans worldwide, with diamond enthusiasts in Asia, Europe, Africa, Australia and everywhere in between connecting with the retailer.

Samuelson’s adds frequent posts, updating its friends on giveaways and photos of new diamond designs that link fans over to Samuelson’s own Web site, SamuelsonsDiamonds.com.

Samuelson’s Diamonds continues its role as innovator in the field of online advertising.

The original article is available here: ‘Delamina’s online ad tops ‘Best Of’ list | National Jeweler

May 7, 2009

Will Technology Make You a Better Person?

Filed under: Opinion, Technology — Tags: , , , , , , , — Garth @ 11:01 am

koyaanisqatsi patchwork

These days, the self-help book is ubiquitous. Everyone’s got a solution for everyone else – or at least a significant enough portion of everyone else to convince a publisher to lay out money for a printing. But our attraction to self-help goes deeper: we are made to believe by various popularizers that various technologies and products will solve our problems. (Bowflex, anyone?) Since when was technology ever something other than a technique – a means – to attain a particular end?

Well, it’s not right to say we’re made to believe it; there’s no argument. We’re presented what we may assume are the results.

And so in the world of image it might seem that all it takes is an allergy pill to move us into that eternal spring day (how this works in January is not discussed.)

Not to be overly facetious (too late by three paragraphs) but,  Everything that competes must also compete in how it sells itself. From this we remember – ’sex sells’. This is not ‘the whole bill of goods‘ as they used to say, though. Sex sells is simply a part of selling you the better you; the you that you want to see or be. (What do you think the appeal of Poetry.com was?)

So here’s the doozy: Do you think that we are being sold the internet (for recall that even though the internet is essentially free, a computer and an internet connection are NOT.) on the premise it will make us better people?

Watch a Comcast ad; a Verizon ad, see Dell and Mac. Do you suppose that people who have computers and the internet are better overall – because they are connected to information they would not otherwise have, can communicate faster, can buy things that might have been out of their reach, and so forth?

Doesn’t the fact that we’re racing to get computers cheap enough so that most people in the ‘3rd World’ can have one say what we refuse to say explicitly, the elephant in the room? Have you ever recommended to someone, based on their circumstances, that they NOT use the internet, that they AVOID purchasing a computer? For reasons other than budget?

If you’re reading this entry, probably not. In fact, if you’re reading this on a Mac, you can probably add style and sophistication to the benefits of that technology you would consider recommending.

Okay, take the Bowflex that I mentioned earlier. Anyone with enough money can buy an exercise machine and let it sit in their basement, unused. That is to say, the lazy man is still lazy. The technology does nothing to change that. What the machine can do is allow him to make a better use of his time exercising. But the machine will not make him that ripped gentleman who is always curling his bicep – and who wears more body oil than a medieval king.

What about the Internet? Does it really make people better? I can get an invitation digitally over Facebook instead of in the mail, and each message is ‘free’, but that is only if I have all of the things necessary. Facebook is faster, but those who don’t want to respond, or can’t make decisions, still fail to say ‘yes or no’ to your invitation. You know it!

The gossipers still gossip; the oddballs still are oddballs. The jerks find a way to keep being jerks; people keep their secrets secret. Sure, books get published online, and news gets spread faster via blogs and people get called out for corruption.

But has corruption in DC ceased because of the internet? Have the budgets been balanced? Have men come together in like mind? The fact that newspapers are dying because they gave their content away for free will be a lesson for future newspapers (and still existing ones.) – the lesson? Don’t.

Has anything really changed?
Come Together
Nope.

Facebook and Twitter will not make you a better person. They might not even make you a better-informed person. Heck, they could just make you a more distracted, less focused person. So for whatever reason you use a new technology, consider it a means to an end.

The question we should ask always is, “What does it do?” and “Do I want to do that?”

With the use of Twitter and Facebook around the world rising, clearly there is a market for “being distracted every 5 seconds by random conversation around the world.” Of course, we call it the ‘Status Update.

Sounds hypocritical, maybe, that the technology guy is writing like a Luddite!

To be fair, I prefer to get my distraction by reading and writing blog posts.

Humor and self-deprecation aside, my point is that the world of the internet is not any different than the world outside of it. The more it is used and the easier it is to use the more it will look like the rest of our society.

So no, technology won’t make you a better person. It won’t make you a worse person either – it will just change the means by which you do what you already do.

And that’s worth thinking about.

April 24, 2009

Ron’s TV Debut

Filed under: News, Technology — Tags: , , , — Ron @ 3:38 pm

Had a great time giving away a diamond necklace and talking about business, Baltimore, Facebook and even playing some music – check it out here and enjoy!

March 5, 2009

Social Media Shakeups this Week

Filed under: News, Opinion, Technology — Tags: , , , , , , , — Garth @ 5:22 pm

Is the ‘World beginning to crack’ for Myspace?
MySpace Executives Leave to Join Start-Up – WSJ.com

Three MySpace executives, including Amit Kapur, the chief operating officer and a rising star, are leaving the company to work on a start-up.

Here is an interesting interview about MySpace (I’ve discovered I know almost nothing about its history, despite its popularity)
Q&A: Stealing MySpace Author Julia Angwin | Epicenter from Wired.com

They also did one other thing: They didn’t believe in Friendster’s rigid model, which is, by the way, the same as Facebook’s rigid model of trying to be who you are. MySpace was willing to let people be who they wanted to be.

A change in Facebook’s newsfeed and in their fan (business) pages.
Facebook Launching New Real-Time Homepage

In other changes, Facebook is overhauling its Pages system to make them more like profiles, with the addition of status updates from the page owner. Think of it as essentially user profiles for those with a big audience (Facebook has a 5,000 friend limit on regular profiles) – users who will have the new page format starting later today will include U2, CNN, and Michael Phelps. Other Pages users will be able to migrate to the new style through next week.

Plus an amusing article about those fake celebrity profiles on facebook:
Confessions of a Facebook Social Climber – WSJ.com

I recently became friends with Charlie Sheen — but not exactly. It’s a little complicated. You see, I’ve spent the past three months moving up the Facebook social ladder, “friending” more and more important people every day.

And finally, in a recession, it is unsurprising that free content should be popular:
YouTube in Numbers: 1 Month, 100 Million US Viewers, 6.3 Billion Videos

YouTube is, unsurprisingly, doing great again. In January, 100.9 million visitors viewed 6.3 billion videos on the popular video sharing service, surpassing the 100 million viewers milestone in the US for the first time.

See you next week.

February 26, 2009

More Interesting Links

Filed under: News, Technology — Tags: , , , , , , , , — Garth @ 12:46 pm

This week, I came across some things I thought I’d share. It's a Bird, It's a Plane

First, for those who are a bit ‘Web 2.0 Illiterate’ we have: A Social Media Glossary! (I even learned something. What’s a Quantcast? Will I ever need to know? These and other questions answered…)

Secondly, an insightful opinion piece: Six reasons why Facebook is losing its way ; (Let the Betting begin! What is Xobini? This has some info.)

I have a take on this myself. Facebook is very reliable about some information, like, who your friends are, where you live, whether you’re male or female, your name, and even your social connections. But it isn’t very reliable about your preferences and your hobbies (and most of all, your needs!)

This means in layman terms that if you as a marketer or advertiser want to reach people, you will still be shooting blind. Is it better than putting ads on specific blogs, sites or networks? We’ve tested it out, and we have to say, inconclusive. The dividing between guys and gals, the fairly decent area network accuracy, the age information – very good! But better? Currently the ‘ad software’ on facebook itself is nowhere near what Google has, and competition is still lower (so we can’t say what your bang for your buck might be in the long run.) Jury’s out.

Also, for fun: Twitter Fail Whale Tattoo is Awesome, Kinda (And THIS. Plus a tons of nerdy tattoos. What is the ‘fail whale‘? You will have to use Twitter to find out.)

Have a good weekend, folks. We’ve got ’secret projects’ to work on over here!

January 7, 2009

Phelps Swims Where the Money Is

Filed under: Local News, Marketing, Opinion — Tags: , , , , , , — David @ 11:46 am

Michael Phelps, Baltimore’s famed swimmer extraordinaire, recently signed a deal to be Mazda’s spokesperson in China. Talk about making lemonade out of lemons (my apologies to Mazda drivers)! After several huge endorsement deals in the US with companies such as AT&T, Visa, and Kellogg’s Cereal, Phelps is pursuing “a unique opportunity that is in line with (his) overall strategy of developing a relevant marketplace for (him) in China.”

I think we can all take a lesson from the one of Baltimore’s most storied and gifted athletes. Not that he needs the money, but with a huge opportunity in front of him, he has chosen to “ride the wave” of his fame where it makes the most sense. With the US sending so much of its business to China in the last 10 years, the Peoples Republic has seen economic growth beyond imagination. They have the resources to continue consuming at an increased rate. Mazda knows that and so does Michael. So, for those of us trying to either make ends meet or capitalize on business opportunities, be like Mike. Look outside your narrow world and find places where spending is still growing, or at least not drying up. For us, that means capitalizing on the availability of diamonds and fine jewelry from suppliers that are eager to move inventory, and then passing those great deals on to our customers. And remember, Michael Phelps didn’t win 8 Gold Medals by himself. It took teamwork. So use the networks and friends you have to find help and support in your business endeavors. Get on Facebook (if you aren’t already), send emails, whatever it takes to stay in touch and stay relevant. I wish you all the best of luck in these challenging times!

December 24, 2008

Wall Street Journal Mentions Ron Samuelson

Filed under: News, Press — Tags: , , , , — Garth @ 4:02 pm

Today, December 24th:

Ron Samuelson, 36, is still smarting after being unfriended a month ago. The chief executive of jewelry retailer Samuelson’s Diamonds Inc. in Baltimore, Md., tried to view the profile of one of his Facebook friends — only to find his access was limited because they weren’t friends anymore.

Insulted, Mr. Samuelson wondered if his supposed friend, also a jeweler, feared his profile would give away competitive information, or if he had done it by accident.

It wasn’t long before the missing friend resurfaced, this time requesting to join a private Facebook group Mr. Samuelson had created for jewelers to network with each other. Still hurt, Mr. Samuelson says he hesitated before approving his request, but ultimately “chose to take the high road.” He says he would never get in the habit of unfriending people himself. “Diplomatically, it’s probably not the right thing to do,” says Mr. Samuelson, who has 466 friends on Facebook.

Mr. Samuelson declined to name the fellow jeweler. “I don’t want to burn any bridges,” he says. “He may be a future business contact.”

The reporter had run across one of Ron’s blog posts awhile back, “Unfriended on Facebook: Compliment or Diss?” Guess it does pay to just… blog. Who knew!

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