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May 7, 2009

Will Technology Make You a Better Person?

Filed under: Opinion,Technology — Tags: , , , , , , , — Garth @ 11:01 am

koyaanisqatsi patchwork

These days, the self-help book is ubiquitous. Everyone’s got a solution for everyone else – or at least a significant enough portion of everyone else to convince a publisher to lay out money for a printing. But our attraction to self-help goes deeper: we are made to believe by various popularizers that various technologies and products will solve our problems. (Bowflex, anyone?) Since when was technology ever something other than a technique – a means – to attain a particular end?

Well, it’s not right to say we’re made to believe it; there’s no argument. We’re presented what we may assume are the results.

And so in the world of image it might seem that all it takes is an allergy pill to move us into that eternal spring day (how this works in January is not discussed.)

Not to be overly facetious (too late by three paragraphs) but,  Everything that competes must also compete in how it sells itself. From this we remember – ‘sex sells’. This is not ‘the whole bill of goods‘ as they used to say, though. Sex sells is simply a part of selling you the better you; the you that you want to see or be. (What do you think the appeal of Poetry.com was?)

So here’s the doozy: Do you think that we are being sold the internet (for recall that even though the internet is essentially free, a computer and an internet connection are NOT.) on the premise it will make us better people?

Watch a Comcast ad; a Verizon ad, see Dell and Mac. Do you suppose that people who have computers and the internet are better overall – because they are connected to information they would not otherwise have, can communicate faster, can buy things that might have been out of their reach, and so forth?

Doesn’t the fact that we’re racing to get computers cheap enough so that most people in the ’3rd World’ can have one say what we refuse to say explicitly, the elephant in the room? Have you ever recommended to someone, based on their circumstances, that they NOT use the internet, that they AVOID purchasing a computer? For reasons other than budget?

If you’re reading this entry, probably not. In fact, if you’re reading this on a Mac, you can probably add style and sophistication to the benefits of that technology you would consider recommending.

Okay, take the Bowflex that I mentioned earlier. Anyone with enough money can buy an exercise machine and let it sit in their basement, unused. That is to say, the lazy man is still lazy. The technology does nothing to change that. What the machine can do is allow him to make a better use of his time exercising. But the machine will not make him that ripped gentleman who is always curling his bicep – and who wears more body oil than a medieval king.

What about the Internet? Does it really make people better? I can get an invitation digitally over Facebook instead of in the mail, and each message is ‘free’, but that is only if I have all of the things necessary. Facebook is faster, but those who don’t want to respond, or can’t make decisions, still fail to say ‘yes or no’ to your invitation. You know it!

The gossipers still gossip; the oddballs still are oddballs. The jerks find a way to keep being jerks; people keep their secrets secret. Sure, books get published online, and news gets spread faster via blogs and people get called out for corruption.

But has corruption in DC ceased because of the internet? Have the budgets been balanced? Have men come together in like mind? The fact that newspapers are dying because they gave their content away for free will be a lesson for future newspapers (and still existing ones.) – the lesson? Don’t.

Has anything really changed?
Come Together
Nope.

Facebook and Twitter will not make you a better person. They might not even make you a better-informed person. Heck, they could just make you a more distracted, less focused person. So for whatever reason you use a new technology, consider it a means to an end.

The question we should ask always is, “What does it do?” and “Do I want to do that?”

With the use of Twitter and Facebook around the world rising, clearly there is a market for “being distracted every 5 seconds by random conversation around the world.” Of course, we call it the ‘Status Update.

Sounds hypocritical, maybe, that the technology guy is writing like a Luddite!

To be fair, I prefer to get my distraction by reading and writing blog posts.

Humor and self-deprecation aside, my point is that the world of the internet is not any different than the world outside of it. The more it is used and the easier it is to use the more it will look like the rest of our society.

So no, technology won’t make you a better person. It won’t make you a worse person either – it will just change the means by which you do what you already do.

And that’s worth thinking about.

March 19, 2009

Facebook Changes Home Page, For Better Or Worse?

I wanted to write an opinion piece of this subject, even though it is now comparatively old news.

Facebook | Welcome to Your New Home Page

The biggest part of the new home page is your improved News Feed, or the stream of content that’s most relevant to you. The stream lets you know what’s happening right now in your world by showing you everything your friends and other connections, such as celebrities, athletes and politicians, are sharing. The stream also makes it simple for you to comment on content and participate in conversations in real-time.

This is the salient point, of everything I’ve heard at the office, among friends, and over the social networks themselves. How is Facebook different than Twitter now?

Obviously it is insofar as it offers more features – photo, video, highlights, notes, fan pages, groups, events… but is it now nothing more than Twitter platinum?

Also, those features are available with Twitter, though not integrated in the site. Vimeo and youtube for video, delicious, digg, and stumbleupon for links, blogger, wordpress and tumblr for notes, orkut, gotomeeting, forums and barcamp for groups, e-vite, email lists and google calendars for events…

It would seem in retrospect that Facebook is intending to build a easy-to-use semi-private internet within the internet… but moving on…

That is to say, what distinguishes Facebook’s home page interface from Twitter is now basically gone. On one hand, it makes sense for Facebook, because if they are trying to make a user-friendly semi-private internet, they would want to go with the most popular version of a particular feature. For ‘status updates’ it is currently Twitter.

Facebook brings together disparate parts or features that are popular from the internet, and allows you to have a ‘world’ – an intra-net of sorts – that belongs to you and your friends and family.

But I’ve heard complaints. The new Home page is too immediate for older (or less frenetic) people. I want to know what interesting things my friends said or did on Facebook in the past day, or maybe week; which might be notes or videos that other of my friends liked or commented on.

People who enjoy a slower pace of life, who aren’t so concerned about what is going on right now, will be repulsed. And my good friends who don’t update very often but are nonetheless of great importance to me will get swallowed up in a deluge of status updates.

The relative stickiness of certain things – like fan page adds (which are gone now entirely it seems) – seems to be a thing of the past. I like my selective ‘filtered’ world; and I’ll bet many others do as well.

Finally, the constant distraction level of Twitter (versus the old Facebook homepage) is much greater. This means that I will not be able to be on Facebook during work, possibly, at all. There is a good reason why I stay away from Twitter (or TweetDeck) for most of the day, unless I’m doing research or networking.

Does this move compromise Facebook’s position?

I am saying, yes. But I don’t know if it matters.

The two big factors for me are

1. The Loss of Fan Page ‘adds’ as sticky events on your home page (a source of viral actions) and

2. The conversion of the front page to a non-hierarchical stream. Basically, the home page is gone now.

Well, you get what you pay for, you know?

February 26, 2009

More Interesting Links

Filed under: News,Technology — Tags: , , , , , , , , — Garth @ 12:46 pm

This week, I came across some things I thought I’d share. It's a Bird, It's a Plane

First, for those who are a bit ‘Web 2.0 Illiterate’ we have: A Social Media Glossary! (I even learned something. What’s a Quantcast? Will I ever need to know? These and other questions answered…)

Secondly, an insightful opinion piece: Six reasons why Facebook is losing its way ; (Let the Betting begin! What is Xobini? This has some info.)

I have a take on this myself. Facebook is very reliable about some information, like, who your friends are, where you live, whether you’re male or female, your name, and even your social connections. But it isn’t very reliable about your preferences and your hobbies (and most of all, your needs!)

This means in layman terms that if you as a marketer or advertiser want to reach people, you will still be shooting blind. Is it better than putting ads on specific blogs, sites or networks? We’ve tested it out, and we have to say, inconclusive. The dividing between guys and gals, the fairly decent area network accuracy, the age information – very good! But better? Currently the ‘ad software’ on facebook itself is nowhere near what Google has, and competition is still lower (so we can’t say what your bang for your buck might be in the long run.) Jury’s out.

Also, for fun: Twitter Fail Whale Tattoo is Awesome, Kinda (And THIS. Plus a tons of nerdy tattoos. What is the ‘fail whale‘? You will have to use Twitter to find out.)

Have a good weekend, folks. We’ve got ‘secret projects’ to work on over here!

February 19, 2009

Facebook Takes One on the Chin

Filed under: News,Opinion,Technology — Tags: , , , , — Garth @ 3:26 pm

So here’s a little shot from the world of Social Media: (It’s a couple of days old, but what are you going to do!)

A few days ago many people were reporting this:

TG Daily – UPDATED: Facebook changes policy, now owns rights to your content forever

With the new terms of use Facebook effectively owns each and every item you have posted to their site thus far.

Many people uttered an ‘it figures’ – and I even caught a tweet like this:

Twitter / TC Krantz: Deactivated FB accounts an …

Deactivated FB accounts and took photos, art out of MySpace to be safe as well. I’m really considering deleting my MySp acct too.

And…

Facebook Terms of Service Change Rapidly Turns Into a PR Nightmare

Talk about a snowball effect. Since Consumerist posted the article about Facebook’s subtle change of terms over the weekend, users have begun lashing out about it and is now sparking a formal complaint to the FTC.

But, if you read the top article completely (or this) you’ll find out that Facebook has decided to take this whole thing seriously.

Facebook Revises Back to Original Terms

Mark Zuckerberg has just posted an update to the Facebook blog stating that they’ve decided to revise the terms to what they were previously.

(The last link is dated yesterday, February 18th, 2009.) I think this problem was inevitable, and I’ll explain why. Facebook needs to make some money on what they are doing, and since Facebook accounts are free (we can thank competition + capital for that one) and most services on it are also free (except for the $1 gifts) they have turned to advertising for money.

The only conceivable advantage Facebook advertising has over, say Google, Yahoo, and MSN, is that instead of just ‘seeing’ the page the surfer is looking at, or the terms they have just entered, Facebook sees status updates, photos, interests, friends, fan pages, groups for that same person.

Having dabbled with the platform myself, I can say that most information – like ‘interests’ for instance, is very inconsistent as a field to use for keywords, and thus to reach a good audience one often has to use very basic methods. This would mean geo-targeting, male or female, and maybe relationship status. That means, things almost everyone has entered.

But what if you could scan their notes, posted items, status updates, and comments for keywords? To do this, though, I think they were advised they would need to ‘own’ that content – just like Google owns your search when you enter it. (And as a side note has not given that information away to the government, as of yet.)

If that is the real cause for the change in the policy (which is now rescinded) or not, I can’t say – I don’t work for Facebook. It does however, seem to me to be a candidate for the correct answer. For the social media startups – and the big players – profitability is a big issue.

In the first article I linked, you’ll find there are a few terms added in the TOS here:

license (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such User Content for any purpose on or in connection with the Site or the promotion thereof, to prepare derivative works of, or incorporate into other works, such User Content, and to grant and authorize sublicenses of the foregoing.

Against:

license (with the right to sublicense) to (a) use, copy, publish, stream, store, retain, publicly perform or display, transmit, scan, reformat, modify, edit, frame, translate, excerpt, adapt, create derivative works and distribute (through multiple tiers), any User Content you (i) Post on or in connection with the Facebook Service or the promotion thereof subject only to your privacy settings or (ii) enable a user to Post, including by offering a Share Link on your website and (b) to use your name, likeness and image for any purpose, including commercial or advertising…

It’s reworded to begin with, but the second has a lot more terms ‘modify, edit, adapt…’ and an explicit line about Advertising.

As for the removal or the ‘If you choose to remove your User Content at any time…’ clause, which states that their license to your stuff expires when you remove it, I can only guess the machinations behind it. But I’ll bet it’s to protect their use of your stuff for data mining.

Good, bad, ugly? Facebook has a had a little of all three. My guess is that unless we’re willing to pay for Facebook accounts, we should expect more of this.

January 28, 2009

Jewelry On The Web… Made Easy?

Recently, Rapaport reported some figures about Valentine’s day campaigns. Lots of bucks are being spent on V-day campaigns, and no doubt, like the Dog House ad, it’s a full media experience. Although:

But for the average Joe — who never caught these announcements — it is more likely that he’ll simply type ”diamond ring” into Google to begin the shopping process. In a rather brief observation of the results of such a search, there turns out to be plenty of room for your brand to capture his attention.

Usually when I look for things it is by using the search box. Back in the day, you had to first type in ‘www.google.com’ or ‘www.yahoo.com’ before beginning the search process; now there’s a little box at the top corner of every browser. Heck, Firefox will even interpret an improperly typed address as a google (or other) search.

In light of this, everyone is searching for a ‘total solution’ – everyone wants to be at the top of ‘diamond ring’ search results. Mentions on cnn.com, a snazzy, sparkly new web site that seamlessly integrates with the retail experience. One of the big problems with the internet is that instead of having one main street in each city with thousands of people, you have one main street total with millions of people. Tough for the smaller offering.

It’s also interesting to see the solutions offered by various firms, most have not even begun to touch on the notion of the things that really matter – the relationships with customers – and stick mostly to showcasing easy ways to make technology work for you.

Only recently have we begun to see a focus on social networking, with the explosion of the use of facebook (for one) but its presence in the retail world has been minimal. The news organizations have really taken to it – I suppose in part because in the recent climate for newspapers (even before the recession) anything FREE looks mighty nice. Through this the retail world has been touched, for example, by Baltimore Restaurant Week.

But nobody has a great solution. It is important to remember that most things that are ‘simple’ are either deceptive or only the beginning of the actual solution. My work as a programmer has taught me this. And social media is new – at least in this incarnation – the noise in the data is great and nobody is sure where the money is yet.

Probably? We all do what we did that worked before, but now online.

And anyway, we shouldn’t become enthralled by novelty; for one, people still have mailboxes. It will be interesting to see how effective mailings are when all of the spammers have switched to twitter and blog comments. (We see you guys, and so does akismet!) Heck, I love it when I get a letter. Even if stamps are what, 43 cents?

You’re wondering: what happened to the video we promised! On review, we decided to something bigger with it. (That’s biz-speak for please wait… :)

PS – If you’re not on twitter, what are you waiting for? You’re missing some deals, man. Make sure you retweet cool stuff!

December 12, 2008

Social Media: What the Heck is this Stuff?

We love social media. It’s a way to have community across many miles, and to connect with customers who we’d never otherwise hear of. ‘Social Media’ might be a new term to you (certainly it was at a time to all of us,) so I’ll explain what I mean.

Wikipedia says,

Social media are primarily Internet- and mobile-based tools for sharing and discussing information among human beings. The term most often refers to activities that integrate technology, telecommunications and social interaction, and the construction of words, pictures, videos and audio.

That’s pretty much it. Social media services let us share information using the internet. Unlike a blog (like this) or email, they are a common place – a website usually – where discussion takes place. Sort of like those Roman forums. (Unsurprisingly, one of the earliest social media services, which is still around, is called a forum.)

Now, most services focus around being able to communicate quickly, and to be able to get a ‘community’ view of everyone you’re connected to. That is, you will be able to see a summary of what your friends have been saying or doing. All services nowadays have privacy settings that allow things you do to be restricted or even private. Many services also double as publishing tools, allowing your updates or posts to be viewable and searchable across the web.

I’ve used a number of these in my day, and they vary greatly in popularity and in features. Some that are around now include Facebook, Myspace, Twitter, Bebo, Plaxo, LinkedIn, Identi.ca, Plurk, Hi5!, Mashable, Orkut, Friendster and quite many more. (For a list of popular social networks, this is a good place to look.) Some sites that weren’t social networks became so over time (Flickr, YouTube) and there are even aggregation services (FriendFeed, Ping.fm) that allow you to send or see posts or updates from different social networks in one place.

As for actual daily usage, there aren’t great statistics yet, but there are in almost all cases dedicated users of all of these networks. How do you figure out what network to get on? Usually you get invited by a friend. Because, that’s why you’re on there – to communicate. Services like facebook and orkut offer ‘groups’ which represent common interests among their users, and even more you can create ‘events’ and send invitations through the service. Usually you get updates of your choosing through email, because perhaps you don’t log in all the time.

The thing that is most interesting to us, and even as customers of others, is the ability to express interests. Sometimes you come to a web site and you see a banner ad – maybe it’s for computer servers. But whatever it is, it is rarely something you’re looking for or even interested in. Most of what annoys us about ads – junk mail is all about this – is that it is all about stuff we don’t want or couldn’t care less about. However, with the ability to express interest in things either by writing out a series of interests or by making one’s self a ‘fan’ of different products or businesses or people – it allows advertisers themselves to stop wasting time on people who don’t want their product anyway. And believe me, never seeing another ad for male enhancement (at least until I’m 60) sounds good indeed.

Mostly what’s in it for all of us is connectedness. Plus, for us men out there, something that automatically reminds you when somebody’s birthday is coming up saves us a lot of trouble. (Now if it could only remind us of anniverseries.) I don’t know that they are the center of our political and social life (yet) but they certainly have shown themselves to be anything but a fad.

The only question that remains at the end of the day is, which ones will stand the test of time? Recent news suggests that the social media trend is lasting, but some services are going to either be changing or disappearing for good.

What’s my favorite service? Easy, compadre: it’s Twitter, hands-down. Ron’s a big fan, too.

Have a great holiday, folks.

November 4, 2008

Welcome to our new blog!

Filed under: News — Tags: , , , , , , — diamondadmin @ 5:57 pm

We know what you’re going to say – everyone’s got a blog these days – and without a doubt, it’s true. So there’s no real great excuse for another one.

But (stay with me now) we took a look at our events page – you might’ve seen it – and realized that it had not been updated in perhaps a year, despite the fact that new events had come around. Now, we realize that the point of our website is to be useful – and it’s easy to see how that kind of page wouldn’t be very useful…

It just so happens that in the past year, we’ve seriously expanded our presence on the internet, including on the now-ubiquitous social networks facebook, myspace, linkedin, and twitter. Ron even started his own blog, Ramble on Ron. We decided that with our current website, there was no way we could keep our customers abreast of recent developments, whether they be events, press releases, or just happenings around the Baltimore area.

So that’s where this blog comes in. You can even use the feature to the left (newsletter) to get this stuff in your email (if you’re so inclined.) Watch this space for important news – well, as important as we can make it, anyway.

The sidebar on the right has all kinds of links – in case you’ve got some spare time you’d like to use – both about us and about this blog itself.

Thanks, and have a great day.

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