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Here at Samuelson’s, our family has taken great pride in customer service and doing the right thing for nearly 100 years.

Take a look below to learn more about our policies when it comes to repairs, upgrades, warranties, and more.

But if you have questions, we encourage you to get in touch with us. We’ll explain everything and answer any questions you might have.

– Ron Samuelson

Upgrades

You can upgrade a diamond so long as the stone you are purchasing is double the value of the original diamond.

Example: If a stone is $5,000, then the upgraded stone must be $10,000 or more.

This applies to loose diamonds and diamond studs. Not finished jewelry.

Returns

  • 7 days money back. This does not include custom work.
  • 30 days store credit and/or exchange for an item of equal or greater value.
  • If item has been altered (sizing), a 15% restocking fee is deducted from the value of the return.
  • No refunds or exchanges on custom work.

Repairs

When bringing a piece in for a repair, you must agree to the following policies:

  1. I agree the estimated value of the described item(s) are accurate.
  2. Samuelson’s is not liable for the original state and/or working order of the item(s) taken on repair. Additionally, Samuelson’s is not accountable for insurance on repair items.
  3. Customer consents to all risk associated with “fragile” item(s) for repair work.
  4. Samuelson’s assumes accountability for any damage and or loss only when it is our fault, and will repair or replace the item(s) if deemed necessary.
  5. Samuelson’s guarantees all repairs up to 1 year, unless the item has been obviously damaged.
  6. Item(s) that have been altered in size or with personalized engravings are FINAL SALE.
  7. Samuelson’s is not accountable for item(s) left for 120 days or more.
  8. The original receipt must be present when picking up an item(s).

Watch Warranty

Timepieces include a 1-year warranty covering the movement of the watch unless there are signs of physical damage to the watch.

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We’re Here to Help

Are you ready to find the perfect piece or sell jewelry?

Schedule Your Private 1-on-1 Consultation

By appointment only. Early morning appointments available by request.
Why is Samuelson’s appointment-only? Find out
Monday: 10:00am-5:30pm
Tuesday: 10:00am-5:30pm
Wednesday: 10:00am-5:30pm
Thursday: 10:00am-5:30pm
Friday: 10:00am-5:30pm
Saturday: Closed
Sunday: Accepting appointments and open from 10 a.m.-4:00 p.m. on Sunday, November 24th, and Sunday, December 22nd

2019 Holiday Hours:

11/28 – Closed
11/29 – Closed
12/24 – 10am – 2pm
12/25 – Closed
12/31 – Closed
1/1 – Closed

Samuelsons Diamonds and Estate Buyers Team
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